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FAQ

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ABOUT OUR CRATES

A Knowledge Crate are theme-based boxes provide kids with screen-free, hands-on play that sparks creativity and learning. Each crate includes everything you need for fun and educational activities, plus a collection of children's books and an easy-to-follow guide. The best part? We included everything you need so there’s no need for extra trips to the store! —Whether you're homeschooling or just adding a bit of educational fun at home, Knowledge Crates make learning exciting and stress-free.

Unit Crates: The preschool version is for preschool through grade 1. While some of the skills included have already been met, it gives them a feeling of accomplishment because they can do the activities on their own! The elementary version is geared more for children in grades 2-5.! 

Mini Crates: Mini crates vary for children in preschool all the way through high school. Each mini shows a list of what comes inside and a photo of the materials so you can decide which will be the best fit!

Sensory Play: Kids of all ages love these! 

Absolutely! Our unit crates come with an activity guide aligned with learning goals. These guides are perfect for parents or homeschoolers, providing general learning standards and color-coded buttons to highlight the learning areas each activity covers. Kids will learn while having fun!

Our activities span from Art, Mathematics, Science, Language Arts & Literacy, Social Studies, Physical Development, and Social & Emotional Development. Both unit and mini crates are packed with a variety of activities to engage young minds.

Seasonal Crates feature our newest releases.

Unit Crates are popular collections from past seasons that families loved and we’ve decided to keep available.

Mini Crates are theme-based and cover exciting topics like American Sign Language, Architecture, or Dinosaurs. Designed for children from preschool through high school, each crate typically includes 8-10 engaging activities, a carefully selected book, and all the materials needed to complete the activities.

Yes! Most of the activities can be completed more than once. For instance, all of our mats (I-Spy, printing words, math practice) are laminated so they can be used multiple times! 

They can! Seasonal crates are PACKED full of materials and there is more than enough for multiple kids to enjoy. However, some of the specific projects (like building a birdhouse) will only have materials for one child. 

If you want some extra materials or a second crate without the cost, we have options available for you! See below for more!

All crates are secular.

Water Beads are currently included in the Ocean and Dino Mini Crates.

Not a fan? This sensory material is a favorite for many of our families, but for some is a no-go. If you'd prefer to not receive these in your crate, please choose the option above and we'll remove them before shipping!

If your child is still in a stage of mouthing toys, please remove this activity until they are ready for it. Crate items should never be ingested and should be used under supervision at all times.

PURCHASING A CRATE

Absolutely! All of our products are available for single purchase. For added convenience, we also offer an annual crate bundle, where you can prepay for 4 crates, including the current season and three upcoming releases.

The materials included can be used by one or multiple children at the same time. However, some of the specific materials for activities may only include 1 piece. To help with this, we have two options:

  • The 'Add-On' kit: This is a second set of materials for some of the activities from the full-size seasonal crate. Add on kits are perfect for families with multiple children, but who may not need additional full crates. These vary each season, but typically will include materials for 8 of the activities from the full seasonal crate.
  • "Sibling Crate Discount"- Available for crates in current season only. When purchasing crates in the current season, families have the option of adding a second crate to their order for 34% off. This is great for families looking to purchase multiple crates without the cost. Sibling crates and seasonal crates are the exact same box. !

How do I decide?

Every family will have different needs, but here is our suggestion: If your children are similar in age, maybe 1st & 3rd grade, the add-on kit is a great option. This allows the kids to participate in activities together but doesn't give you a second set of materials you don't need such as the books and activity mats as they can share these. If your children are not similar in age, maybe preschool & 3rd grade, the sibling crate is a great option. This will give each child materials that are more age appropriate for them while also allowing them to work on activities together.

Once you choose your crate, the available options will pop up on the screen for you so there’s no need to spend extra time spent looking for them. 


PLEASE NOTE: Sibling crates and add on kit can only be purchased in conjunction with full size seasonal crates.

Unit crates are released and shipped on or around the 1st of March, June, September, and December.

Mini crates and sensory play kits are released at various times throughout the year.

SHIPPING

Products will be shipped within three business days of your order. If you're preordering for the upcoming season, your order will be shipped once the release date for that product has passed. Our seasonal unit crates are released on the 1st of September, December, March, and June. Mini Crates are shipped within three business days of ordering.

We use UPS and USPS for all shipments. Once your order has shipped, you will receive a notification. Please note that we are not responsible for the delivery time once the package has been shipped. If your order does not arrive, please contact us, and we will check the tracking information. If the tracking shows the package as delivered, it is the customer’s responsibility to contact the appropriate channels for further assistance.

Knowledge Crates / Endless Mountain Learning Center, INC. will not replace or refund orders marked as delivered by tracking. Currently, we only ship to the U.S.

Orders will be shipped within three business days of purchase. For preorders, your items will be shipped once the release date for the product has passed. Seasonal unit crates are released on the 1st of September, December, March, and June. Mini Crates are shipped within three business days of ordering.

We ship all orders using UPS and USPS. Once your order has been shipped, you will receive a notification with tracking information. Please note that we are not responsible for the shipping time once your package is in transit. If your order does not arrive, please contact us, and we will verify the tracking details. If the tracking shows the package as delivered, it is your responsibility to contact the carrier for further assistance.

Knowledge Crates / Endless Mountain Learning Center, INC. will not replace or refund orders marked as delivered. We currently ship only within the U.S.

Shipping for all order are calculated any checkout with the exception of Annual Crates.

Annual Crates ship for a flat rate of $60.00 for all 4 crates distributed throughout the year.

Orders for in-stock items are typically processed and shipped the same day, but we ask for up to 3 business days from the order date as a grace period.

Transit times will vary depending on your location and the shipping method selected at checkout.

Currently, we ship in the United States only.

REFUNDS

We do not accept returns or provide refunds. Your purchase is final and nonrefundable. 

Single, Annual & Minis are one-time transactions that cannot be cancelled or refunded. 

Quarterly Subscriptions renew each quarter and can be paused or canceled by logging into your account. Cancellations MUST be made 7 days prior to the renewal date for it to take effect for the current season.

Exchanges: We do not accept any product exchanges.

Currently, we ship to the U.S. only.

Subscriptions: Can be paused or canceled by logging into your account. Cancellations MUST be made 7 days prior to the renewal date for it to take affect for the current season.

Cancellations made AFTER the 7 days will go into affect the following seasons and are non-refundable.